24/7 fire damage restoration
Fire Damage Restoration in Walla Walla & Tri-Cities
Had a fire? Call now, day or night. We handle the board-up and tarping, the smoke and soot cleanup, your insurance claim paperwork and a safe place to stay. Then we rebuild. One local company, start to finish.
Can’t talk right now? Call Me Back Now
- Emergency line answered 24/7
- 4.8 Google rating · 159 reviews
- IICRC certified technicians
- Cleanup and rebuild, one company
Get a Call Back
Tell us what happened and a Five Star team member will call you back. If the fire just happened, call (509) 525-2121 now.
Thanks. We Have Your Request.
Someone from Five Star will call you back at . If you need help right now, call (509) 525-2121. We answer 24/7.
(509) 525-2121- 24/7 Emergency line, nights and weekends
- Since 2012 Local and family-operated
- 55+ yrs Combined team experience
- 4.8 / 5 Google rating from 159 reviews
What Customers Say After a Fire
- 4.8 Google rating, 159 reviews
- IICRC Certified Company and technicians
- BBB Accredited Licensed, bonded and insured
- Best of the Best Union-Bulletin, 2016–2024
“From the initial fire in October 2023 to the final walk thru in May 2024, Five Star Disaster Services helped navigate the demolition, rebuild, insurance, collaboration with subcontractors, and got the job done. Thank you Five Star for getting 5 Stars for this job!”
“They were super helpful after we had a house fire. Can’t say enough good things about them. Would highly recommend if need a clean up after fire or any kind of of disaster.”
What to Do in the First Few Hours
A fire is overwhelming. These four steps keep your family safe and stop the damage from spreading while help is on the way.
Then call Five Star, 24/7(509) 525-2121-
Stay Out Until It’s Cleared
Don’t go back inside until the fire department says it’s safe. Damaged floors, ceilings and wiring can fail without warning.
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Keep the Heat and AC Off
Running the furnace or air conditioner can pull soot through the ductwork into rooms the fire never touched.
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Don’t Scrub the Soot
Wiping or washing soot can smear it deeper into paint, fabric and carpet. Leave it for a trained crew.
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Photograph and Call Your Insurer
Take photos before anything is moved, then start your claim. We can walk you through the process.
What We Handle After a Fire
The first 24 hours set up everything that follows. We secure the house, stop the damage from spreading and start the cleanup, all with one crew you can reach any hour.
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Board-Up and Tarping
We board up broken windows and doors and tarp open roof areas, so your home is secured against weather and intruders.
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Fire Mitigation
We remove debris, reduce secondary damage and move damaged contents to a safe area.
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Water From Firefighting
Hoses leave a lot of water behind. Our water damage crews extract it and dry the structure out.
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Smoke and Soot Removal
Soot can cover almost any surface, and smoke reaches into air vents and the attic. We clean it at the source.
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Odor Removal
Ozone application, hydroxyl generation, encapsulants and HEPA air filtration to remove smoke odor.
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Contents Cleaning
Your belongings are cleaned and cared for during the restoration, not just the structure.
Fire Just Happened? Call Now
Our emergency line is answered 24/7, day or night.
Can’t talk right now? Call Me Back Now
A Safe Place to Stay and Help With Your Insurance Claim
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Somewhere Safe to Stay
If the fire left your home unlivable, we’ll help you find a safe place to stay through the cleaning and rebuilding stages, until the restoration is complete.
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Insurance Claim Help
We walk you through the process of working with your insurance company, help with the paperwork and document the damage as we go.
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Your Belongings, Cared For
We move damaged contents to a safe area and clean them, so your structure and your belongings are both looked after during the restoration.
Most homeowners policies cover fire and smoke damage. Coverage limits and deductibles depend on your policy, and coverage decisions are made by your insurance company.
From the First Call to the Final Walkthrough
One plan and one team, start to finish. You always know what happens next.
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Step 1
Initial Assessment
We walk the property, document the damage for your claim and explain the plan.
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Step 2
Board-Up or Stabilization
We secure the property, remove debris and stop further damage.
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Step 3
Smoke and Soot Removal
Soot and smoke residue are cleaned from surfaces, framing and the attic.
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Step 4
Odor Control
Ozone, hydroxyl generation, encapsulants and HEPA filtration remove lingering odor.
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Step 5
Contents Cleaning
Damaged belongings are moved to a safe area and cleaned.
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Step 6
Reconstruction
Our repair team rebuilds what the fire damaged and restores your home to pre-loss condition.
Tell Us What Happened and We’ll Call You Back
Share a few details and a Five Star team member will call you.
Prefer to talk? Call (509) 525-2121
One Call Covers the Cleanup and the Rebuild
After mitigation and cleanup, our own reconstruction team restores the damaged areas. You don’t have to find, schedule and manage a second contractor, and nothing gets lost in a handoff.
“We experienced a fire in the attic and roof, and water damage in our three story home. It took a lot of perseverance over 16 months to get us back into our home and provide us our two rental apartments, back and functional. There were many obstacles to overcome but they made it happen for us. We want to thank each and every one of you for your time, knowledge, sweat and persistence; and for your friendship. You can't go wrong with 5 Star.”
Jeannine B. · Attic and roof fire, full rebuild · Google review and photos
- Drywall and painting
- Rough and finish carpentry
- Flooring
- Kitchen and bathroom remodels
- Subcontractor management and materials
- Restoring your home to pre-loss condition
“From start to finish, we do it all.”
From the side of our vans
Talk to us about repairs(509) 525-2121
Local, Family-Operated, and Here Since 2012
Five Star Disaster Services was founded in 2012 to give Walla Walla and the surrounding area complete disaster cleanup, restoration and reconstruction, with offices in Walla Walla and Kennewick.
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IICRC Certified
Five Star is an IICRC certified company, and our technicians are IICRC certified too. Licensed, bonded and insured.
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55+ Years of Combined Experience
Our team has the knowledge and skills to complete any job, large or small.
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Cleanup and Rebuild, One Company
Mitigation, cleaning, repairs and reconstruction under one roof. As our vans say: “From start to finish, we do it all.”
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Best of the Best
Named in the Union-Bulletin’s Best of the Best, 2016–2024. Known in the community and proud of it.
More From Homeowners We’ve Helped
“After A fire at our house, we had five star disaster do the cleanup and restoration. We. were very happy with their reliability friendliness and efficiency. The work they did for us exceeded our expectations. The house looked better now than it did before the fire! I highly recommend five star disaster. Thank you Joey and your team for all the hard work, the house looks great”
“After a fire at my house made it uninhabitable Five Star was recommended to me for the repairs. I was impressed with their reputation. After meeting with the staff I found them to be professional and good to work with. When work started I was unable to go to my house. To keep me up to date Joey, Project manager. called, sent pictures, and samples of materials.”
“We called them in the middle of the night when a drunk driver drove into our house. Not only did they promptly respond, but someone came over within thirty minutes to board everything up for us. It was freezing outside, so that was greatly appreciated. … It’s now finished and it looks amazing!”
Get a Local Crew on the Way
Walla Walla Valley and Tri-Cities crews, on call 24/7.
Can’t talk right now? Call Me Back Now
Two Local Offices. Crews Across the Walla Walla Valley and the Tri-Cities.
Walla Walla Valley
- Walla Walla
- College Place
- Milton-Freewater, OR
- Dixie
- Prescott
- Waitsburg
- Dayton
- Lowden
- Touchet
Tri-Cities
- Kennewick
- Pasco
- Richland
- West Richland
- Finley
- Burbank
Not on the list? Call (509) 525-2121 and ask. We cover Southeast Washington and nearby towns.
Walla Walla Office
10 N. 10th Ave
Walla Walla, WA 99362
Tri-Cities Office
5418 W. Hood Ave, Unit 110
Kennewick, WA 99336
Frequently Asked Questions
How Soon Can Someone Get Here?
Call (509) 525-2121 any time, day or night. Our emergency line is answered 24/7, and we’ll get a crew moving to secure your home and assess the damage.
Is It Safe to Stay in My House After a Fire?
Not until the fire department says it’s safe to go back in. Even then, smoke and soot can make a home unlivable. If that’s the case, we’ll help you find a safe place to stay through the cleaning and rebuilding stages.
Will My Insurance Cover Fire Damage?
Most homeowners policies cover fire and smoke damage, though coverage limits and deductibles depend on the policy, and your insurance company makes the coverage decision. We walk you through the process of working with your insurer and help with the paperwork.
How Long Does Fire Damage Restoration Take?
Minor fire damage may take a few weeks. Larger losses that involve structural repairs can take several months, depending on the scope of the work and insurance approvals.
Do You Do the Repairs and Rebuild Too?
Yes. After mitigation and cleanup, our reconstruction team handles drywall and painting, rough and finish carpentry, flooring, and kitchen and bathroom remodels, and manages the subcontractors, so one company sees the job through from start to finish.
Can Smoke-Damaged Belongings Be Saved?
Many can. Contents cleaning is part of our fire restoration process: damaged belongings are moved to a safe area and cleaned so they’re cared for along with the structure.
Had a Fire? Call Five Star Now.
Our emergency line is answered 24/7. One call starts the board-up and tarping, the cleanup and the rebuild.